golivecard

FAQ

 

How does the product enhanced with golivecard AR video service come to life?

We use (AR) Augmented Reality technology to display the 2D video on the cover image (when observed through the screen of the mobile device running our app) of any product with flat image.

Are there any restrictions on the cover photo?

There is a possibility that a photo is not suitable and needs to be chaned. This happens in 1 out of 100 cases. In order to ensure this doesn't happen after launch every cover photo is tested and verified as suitable from our side.

Are there any restrictions on the video length?

There is a video length restriction. We recommend videos of up to 30 seconds. If your video is so great that you want it to last super long, contact us and we will make it work with additional payment.

Are there any restrictions on the scanning?

The number of scans available is determined by package you've purchased. You will be informed when you reach 80% of the maximum monthly limit through your golivecard business manager. 

I am not able to scan product enhanced with golivecard AR video service. What do I do?

1 - Check if your smartphone is connected to the internet.

2 - Make sure you are in a well-lit space, or turn on the flashlight in the golivecard app.

3 - Check if you allowed the golivecard™ app access to your camera/photos.

Generally, the success of the scanning depends on several factors and conditions including:

(a) the stability of the mobile device and the golivecard™

(c) the amount of free space on your mobile device

(d) availability of third-party services we use in the process

(e) the access restrictions on your mobile device (i.e. the access to camera and photos)

(f) the limits of the number of scans for each golivecard AR video service enhanced product

In the unlikely event that you are still experiencing issues with the scanning of the golivecard AR video service enhanced image, contact us via our Contact Form for quick help.